Terms & Conditions


The Torch Holiday Hours & Delivery Information

Searching for the perfect Christmas gift on our Online Shop?

To allow for artwork stretching, please place orders for unstretched paintings by Friday December 3rd if you would like your artwork to be stretched and posted in time to arrive before Christmas.

If you have selected an artwork that is already stretched, please order by Wednesday December 8th if you would like your artwork to be posted in time to arrive before Christmas.

All other orders may be collected from The Torch up until Thursday December 23rd, Wednesdays and Fridays 10am – 4pm.

Our online store will be taking a short break from December 24 to January 11. Any orders placed over this time will be shipped after we return to the office on Wednesday January 11th.

We wish you a safe and happy holiday season!


Terms of Sale

Payment to Artists

Artists receive 100% of the sale price of each artwork.

Currency

All prices quoted are in Australian Dollars.

Duties and Taxes

The Torch sells artwork on behalf of the artists in our program. Therefore, artworks sold are Goods and Services Tax (GST) exempt. When shipping paintings overseas, the purchaser is liable for any duties or taxes payable specific to the country of import.

Payment Methods

We support credit/debit card payments (Mastercard, Visa, AMEX) and direct bank transfers (domestic as well as international). Credit cards incur a 1.75% + 30 cents (2.9% + 30 cents for international cards) credit card transaction fee. All prices are in Australian Dollars.

Shipping

  • Artworks can be collected from The Torch Wednesdays & Fridays 10am – 4pm. Please allow up to three weeks for artworks that require stretching.
  • Pick up is available from our partner Melbourne Road Art & Canvas Stretching, 332 Melbourne Rd, Newport.  Mon – Fri 10am – 5:00pm Sat 11am – 5:00pm
  • Art courier costs are calculated by size and location, after your order is submitted. Shipping costs for artworks starts at $160 to regional Victoria and interstate.
  • Paintings can be sent unstretched in a postage tube; prices are set for Australian ($15) and International customers ($50).
  • Please provide a street address for delivery by courier during business hours.
  • Small items such as scarves and books are sent via registered Australia Post.
  • We can safely crate artworks for shipping overseas.

Allow 2-4 weeks shipping for paintings that have already been stretched and 4-6 weeks for unstretched paintings that require stretching. International buyers should allow 6-8 weeks shipping.

Returns

We understand that some customers prefer to see an artwork in person before purchasing. During the current COVID-19 restrictions, we are pleased to offer free returns for addresses within a 35km radius of Melbourne CBD. Simply notify us within 48 hours of receiving your artwork of your intention to return. We do not accept returns for artworks delivered beyond this radius.

Copyright

The Torch respects the intellectual property rights of our Indigenous artists.

It is illegal under Australian copyright law to reproduce images or text without permission of the copyright owner.

Copyright of the artworks and the associated stories shown on this website remain with the artist.

Artworks may be viewed and downloaded only for the purposes of buyer browsing. Users are permitted to reproduce a single copy for personal or educational purposes. Users may not make additional copies or distribute or upload copies of artwork from this website without written permission from The Torch.

The Torch manages copyright and licensing of artworks made through The Torch program, refer to our page on Licensing for more information on this.

All textual content and photographs on this website are copyright of The Torch unless otherwise stated.